Merkle’s Next-Gen Consumer Behaviors You Need to Know

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Hear from consumers about their evolving expectations

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Do you know how your customers truly feel about the experiences you are providing? We do. Because we asked them. For instance, only 14% of consumers say brands are doing a great job at knowing them, remembering them, and understanding their needs. Our 2022 report, The Next-Generation of Consumer Behaviors, will help you understand the changing expectations and experiences that drive brand engagement. We surveyed 1,000 US consumers to get answers directly from shoppers themselves about what they want and expect from the brands they love.   Download Report   Download the report for help creating customer-centric interactions that increase acquisition and retention.

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